INTRODUCTION
CurvMart is a dynamic and seller-friendly e-commerce platform designed to empower entrepreneurs and established businesses alike. This Seller Policy outlines the terms, conditions, responsibilities, rights, and expectations associated with selling on CurvMart. Our objective is to ensure a transparent, ethical, and efficient marketplace that benefits sellers and customers equally.
By registering as a seller on CurvMart, you agree to comply with this Seller Policy and all related operational policies. Failure to comply may result in warnings, penalties, temporary suspensions, or permanent bans.
SECTION 1: SELLER REGISTRATION & ACCOUNT MANAGEMENT 1.1 ELIGIBILITY
• Sellers must be at least 18 years old or the age of majority in their country.
• Legal entities (companies, LLPs, partnerships) must provide business registration proof, tax documents, and bank account details.
• Individual sellers must submit valid government-issued ID and bank verification.
1.2 REGISTRATION PROCESS
• Register via the CurvMart Seller Portal.
• Provide accurate contact details, business profile, product categories, and banking information.
• CurvMart may conduct a Know Your Business (KYB) check and reserve the right to approve or reject any registration.
1.3 ACCOUNT ACCESS & SECURITY
• Sellers are responsible for maintaining the confidentiality of their login credentials.
• Any unauthorized access must be reported immediately to the CurvMart Seller Support Team.
• Sharing login access with third parties is strictly prohibited.
1.4 ACCOUNT UPDATES
• Sellers must regularly update their product catalog, pricing, inventory, and contact information.
• Failure to maintain updated data may affect product visibility and order processing.
SECTION 2: PRODUCT LISTING & CONTENT STANDARDS 2.1 PRODUCT LISTING REQUIREMENTS
• Listings must include clear, accurate product titles, descriptions, specifications, images, and usage instructions.
• Images must be original or licensed and free from watermarks unless approved.
• SKU and barcodes must be used when applicable for inventory tracking.
2.2 CATEGORY ACCURACY
• Sellers are responsible for listing products under the correct categories.
• Misclassification may lead to removal or delisting of items.
2.3 PROHIBITED PRODUCTS
• Illegal or banned substances.
• Counterfeit or pirated goods.
• Restricted weapons and hazardous materials.
• Adult content and obscenity.
• Products violating intellectual property or third-party rights.
2.4 CONTENT QUALITY CONTROL
• All listings undergo routine checks by the CurvMart content moderation team.
• Sellers may receive listing warnings or takedown notices.
• Repeat violations may lead to account suspension.
2.5 PRICING STANDARDS
• Prices must be fair and competitive within industry norms.
• Price manipulation (e.g., spiking during festivals, fake discounts) is strictly prohibited.
• CurvMart may regulate pricing in case of customer abuse or violation.
SECTION 3: ORDER MANAGEMENT & FULFILLMENT 3.1 ORDER PROCESSING TIME
• Orders must be processed and dispatched within 48 hours.
• Delays must be communicated in advance to CurvMart and the buyer.
3.2 INVENTORY ACCURACY
• Sellers are required to keep real-time inventory synced.
• Listings for out-of-stock items must be paused.
• Multiple cancellations due to inventory errors may lead to penalties.
3.3 PACKAGING STANDARDS
• Products must be securely packed to prevent damage during shipping.
• Eco-friendly packaging is encouraged.
• Branding and unboxing experience should not mislead or conflict with CurvMart branding policies.
3.4 SHIPPING & TRACKING
• Sellers must use approved logistics partners or CurvMart fulfillment.
• Tracking details must be updated within 12 hours of dispatch.
• Delays in tracking update may lead to customer complaints and performance score drops.
3.5 DELIVERY TIMELINES
• Sellers must commit to delivery timelines stated in product listings.
• Repeated late deliveries will affect seller performance ratings.
• Severe delays (over 7 days) may trigger refunds without item return.
SECTION 4: RETURNS, REFUNDS & DISPUTE RESOLUTION 4.1 RETURN MANAGEMENT
• Sellers must accept returns within the CurvMart return policy window.
• Return reasons include damaged items, defective products, or incorrect orders.
• Return shipping for seller-related errors will be borne by the seller.
4.2 REFUND PROCESSING
• Refunds must be processed within 3 business days of receiving a returned item.
• Partial refunds must be justified and supported by CurvMart approval.
4.3 EXCEPTIONS
• Certain product categories (e.g., perishables, undergarments, customized goods) are non-returnable unless damaged.
4.4 DISPUTES
• CurvMart will act as a neutral mediator in case of disputes.
• Sellers must submit evidence within 3 working days upon dispute notification.
• Final decision by CurvMart is binding.
SECTION 5: FEES, PAYOUTS & TAXATION 5.1 COMMISSION STRUCTURE
• Standard commission applies per category, ranging from 5%-20%.
• New sellers enjoy a 0% commission rate for the first 90 days.
• Commission breakdown is available in the seller dashboard.
5.2 OTHER CHARGES
• Optional premium features (ads, homepage banners) are charged separately.
• Return-to-origin (RTO) costs due to seller error will be billed.
5.3 PAYOUT SCHEDULE
• Payouts are disbursed weekly.
• Minimum payout amount: INR 500.
• Supported methods: NEFT, UPI, IMPS.
• Payouts may be held for unresolved disputes or violations.
5.4 TAX COMPLIANCE
• Sellers are responsible for filing applicable taxes (GST, TDS, etc.).
• CurvMart will issue monthly invoices for reconciliation.
• Where required, CurvMart may collect and remit tax.
SECTION 6: SELLER PERFORMANCE & REWARDS 6.1 PERFORMANCE STANDARDS
• On-time dispatch rate: 95%+
• Cancellation rate: <1%
• Return rate: <3%
• Seller response time: <24 hours
• Customer rating: 4.0 and above
6.2 PERFORMANCE RANKING
• Sellers are tiered into Bronze, Silver, Gold, and Platinum.
• Higher tiers unlock perks like homepage features, ad credits, and exclusive sales access.
6.3 PENALTIES
• Non-performance may result in:
o Temporary search suppression
o Suspension from campaigns
o Listing bans
o Account deactivation for repeated violations
SECTION 7: RESTRICTED & PROHIBITED CONDUCT
• Falsifying invoices or product details
• Using fake tracking IDs
• Encouraging buyers to shop off-platform
• Threatening or abusing customers
• Manipulating reviews
• Violating platform security (e.g., bot use, scraping)
SECTION 8: POLICY CHANGES & NOTIFICATIONS
• CurvMart reserves the right to modify this Seller Policy at any time.
• Material changes will be notified via email or dashboard alerts.
• Continued use of the platform indicates acceptance of updated terms.
SECTION 9: ACCOUNT TERMINATION & APPEALS
• Sellers may request voluntary account closure at any time.
• CurvMart may terminate accounts for:
o Repeated policy violations
o Legal infringements
o Negative buyer experiences
• Appeals must be made within 7 working days of termination notice.
SECTION 10: LEGAL & LIABILITY
• CurvMart is not liable for:
o Financial losses due to seller errors
o Delays caused by third-party logistics
o Platform downtime due to maintenance
• Sellers agree to indemnify CurvMart against any third-party claims arising from their listings or activities.
SECTION 11: CONTACT & SUPPORT 📧 Email: sellers@curvmart.com
📞 Phone: 08062182407
💬 Live Chat: Available Mon–Sat, 10 AM – 7 PM IST
We’re here to help you grow — ethically, efficiently, and profitably.